FAQ







Born Scum FAQ


How long will my order take?


    

  • Orders are processed immediately and cannot be changed, canceled, or modified after submission.
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  • Log into your account anytime to check your order status.
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  • Please double-check your order details before submitting—we do not edit names, addresses, items, or sizes after purchase.
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Why do I see double charges on my account?


    

  • Your bank may show a pre-authorization hold along with the final charge. The hold will drop off within a few days.
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  • If your order did not complete due to an error, a temporary hold may still appear—this will drop off automatically.
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Do you accept money orders?


    

  • No. We only accept orders placed through www.bornscum.com. Any money orders received will be refused and returned to the sender.

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Do you offer exchanges?


    

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No exchanges. Due to high volume, we only offer returns for store credit.
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Returns?


    

  • Clothing items must be unworn, unwashed, free of hair, stains, and scents and received within 30 days of delivery.
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  • Motorcycle parts are FINAL SALE only.
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  • Shipping is non-refundable.
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Return Address:
Born Scum Clothing Co.
10 N. Liberty St., Suite #130
Boise, ID 83704


Custom Seat Orders?


    

  • All seats are custom-made and final sale.
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  • Processing time: varies per season

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  • No updates are provided after your order is submitted—tracking is sent only when your seat is shipped.
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Where is my order?


    

  • Tracking updates can take time—your package is still in transit unless marked otherwise.
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  • You will receive an email with tracking once your order ships.
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Tracking Issues?


    

  • If your tracking hasn’t updated, contact your local USPS for internal scans.
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  • USPS is responsible for your package once it has been shipped.
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Lost, Stolen, or Damaged Packages?


    

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Born Scum is not responsible for lost, stolen, or delayed shipments.
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  • If your package is lost, you must file a claim with USPS:

      

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Online: USPS Missing Mail Claim

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Phone: Call USPS at 1-800-275-8777

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In-Person: Visit your local post office with your tracking number
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  • We cannot file claims on your behalf.
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Returned to Sender?


    

  • If your package is returned due to an incorrect or undeliverable address, store credit will be issued so you can reorder with the correct address.
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  • Shipping is non-refundable.
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International Shipping?


    

  • Yes, we ship worldwide. Customs/import fees are the buyer’s responsibility.

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  • Once your package leaves the U.S., your local postal service takes over for final delivery.
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Customer Service Hours


Monday - Friday | 9 AM - 2:30 PM PST
Use the "Need Help" tab for support.




DISCLAIMER:


    

  • ALL SALES ARE FINAL.
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  • HATS ARE FINAL SALE ONLY.
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  • CUSTOM SEAT ORDERS ARE FINAL SALE.
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  • We do not offer price adjustments.
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  • Codes and discounts MUST be applied at checkout—ONE CODE per purchase.
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